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Frequently Asked Questions

We're not receiving emails, what to do?

Receiving email can be difficult, there can be a lot of reasons why emails aren't getting through. Most common reasons are:

  • The email went into the SPAM folder
  • Your mail server is blocking our address noreply[a]retros.work

We do everything in our power to send high quality emails from a good IP address.

When you're not receiving emails, you have a couple of options:

  1. Could you ask your IT department to white list noreply[a]retros.work? This way all email will be received
  2. You can manually onboard your colleagues by sending them an onboarding link.

Read how to manually onboard a colleague

Simular questions

  • When adding a user he (or she) will receive an email that their account has been created. They are requested to follow the link and create a password within 14 days.

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  • To manually onboard your colleagues without email, follow these steps:

    1. Register or Log in
    2. Go to employees overview.
    3. Find the colleague who has email problems
    4. Click on the red dot alongside his name
    5. A dialog opens
    6. In the card Resend onboarding email click the send button.
    7. In the card Onboard via manual url click the copy button
    8. Paste the onboard url in your favorite chat program to your user.
    9. He can now set-up a password
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  • To see if your users have onboarded, you can follow these steps:

    1. Register or Log in
    2. Go to employees overview
    3. Find the colleague that you're looking for in the list
    4. View the red or green dot alongside his name
    5. Green means: user has set-up a password and has logged-in at least once in his lifetime
    6. Red means: user has not set-up a password and has never logged-in
    7. If the dot is red, you can resend the onboarding email or send a manual onboarding link
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  • If a user can't log-in then this might be caused by these reasons:

    1. He forgot his password and should use the password reset functionality
    2. He never set-up a password, because he ignored the first onboarding email or didn't receive it

    If the user never set-up a password, then have a look here

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