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Frequently Asked Questions

We're not receiving emails, what to do?

Receiving email can be difficult, there can be a lot of reasons why emails aren't getting through. Most common reasons are:

  • The email went into the SPAM folder
  • Your mail server is blocking our address noreply[a]retros.work

We do everything in our power to send high quality emails from a good IP address.

When you're not receiving emails, you have a couple of options:

  1. Could you ask your IT department to white list noreply[a]retros.work? This way all email will be received
  2. You can manually onboard your colleagues by sending them an onboarding link.

Read how to manually onboard a colleague

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